Return Policy
Customer Satisfaction Focus: Promotion1.in is committed to the highest standard of customer satisfaction and follows a straightforward return policy.

Notification Window: Customers must inform the company about returns within 24- 48 hours of receiving the order via email at promotion5489@gmail.com.

Free Returns

• You can return a product within 3 days for free if:
  • The product is damaged.
  • The product is different from what you ordered.

Chargeable Returns

• If you return a product for reasons other than damage or receiving the wrong item:
  • You will pay for the return shipping.
  • You will also cover the original shipping cost paid by Promotion1.in.

Cancellation Policy

• Prepaid Orders:
  • Can only be cancelled before shipping.
  • Once shipped, cancellation is not allowed.
  • If you refuse delivery, courier charges (both forward and return) will be deducted from your refund.
• Refunds for cancellations are processed within 24-48 hours.
• A 3% gateway fee will be deducted for cancellations initiated by the customer.

Refunds

• Out-of-Service Area: If delivery is not possible to your address, a 100% refund will be issued.
• Unavailable Products: If we cannot fulfill your order, a refund will be processed within 24-48 hours.
• Refunds are typically completed within 4-5 business days. If delayed, please check with your bank or card issuer.

Return Requirements

To return a product, ensure:

• It is in original packaging.
• It is unused with all tags intact.
• For missing items, you must provide an unboxing video recorded without any breaks.

Return Process

1. Contact Us:
   • Reach out via WhatsApp at +91-7011771653.
   • Share your order number, a photo of the product, and the reason for return.
2. Verification:
   • Our team will review your request and confirm eligibility.
3. Approval:
   • Once approved, we’ll provide instructions for the return.

Key Return FAQs

Can I return part of my order?
Yes, you can return either a part or all items from your order.

How will I receive my refund?
Refunds will be processed via:
Bank Transfer or
Discount Coupons (redeemable for future purchases).

How long will refunds take?
After the product is received and inspected (takes 1 day), refunds are typically initiated within 4–5 working days.

How do I return the product?
Send the product along with the original invoice to the following address:
Promotion1.com
C/O Promotion Stationary
UGF-58, Sector-16B, Greater Noida West, Noida-201306, Uttar Pradesh, India.

Additional Notes

Non-Refundable Charges: Shipping charges are not included in the refund value.
Courier Charges: Customers are responsible for paying the courier charges for returning the product.

Contact for Refund Issues
Email: promotion5489@gmail.com
Phone: +91-7011771653 (Monday to Friday, 10 a.m. – 5 p.m.)

If you still haven’t received your refund or have additional questions, reach out using the above contact details.24-